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Orders

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  • Understanding Order Statuses

    Here are common order statuses you might see:

    • Processing: Your order is being prepared.
    • Shipped: Your order is on its way.
    • Delivered: Your order has been delivered.
    • Canceled: The order was canceled either by you or our system.
      For further clarification, refer to the detailed status guide in our Help Center.
  • What to Do If You Received the Wrong Item

    We're sorry for the inconvenience! Follow these steps:

    1. Go to the Orders section in your account.
    2. Select the affected order and click Report an Issue.
    3. Upload a photo of the wrong item received.
      Our team will review your case and arrange for a replacement or refund within 2-3 business days.
  • Can I Cancel My Order?

    Yes, you can cancel your order if it has not been shipped.

    1. Log in to your account.
    2. Navigate to the Orders section.
    3. Select the order you want to cancel.
    4. Click Cancel Order.
      If the order has already been shipped, you'll need to initiate a return instead. Learn more in our Returns Policy.
  • How to Track Your Order

    Tracking your order is simple and quick!

    1. Go to the Orders section in your account dashboard.
    2. Click on the order you want to track.
    3. You'll see the current status and estimated delivery date.
      If you encounter any issues, contact our support team with your order ID.
  • Sample article: Stellar Skyonomy refund policies

    All Stellar Skyonomy merchandise purchases are backed by our 30-day satisfaction guarantee, no questions asked. We even pay to have it shipped back to us. Additionally, you can cancel your Stellar Skyonomy subscription at any time. Before you cancel, review our refund policies in this article.

     

    Refund policy

    We automatically issue a full refund when you initiate a return within 30 days of delivery.

    To cancel an annual website subscription you can do so at any time and your refund will be prorated based on the cancellation date.

     

    Request a refund

    If you believe you’re eligible for a refund but haven’t received one, contact us by completing a refund request form. We review every refund and aim to respond within two business days.

    If you haven't received a refund you're expecting, note that it can take up to 10 business days to appear on your card statement.